---
title: Dispatch | AngelTrack Knowledge Base
description: For all articles related to the Dispatch system, dispatchers, booking, and reports about call volume and transport statistics.
---

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1. [AngelTrack Knowledge Base](https://support.angeltrack.com/help)
2. [Dispatch](https://support.angeltrack.com/help/dispatch)

# Dispatch

 For all articles related to the Dispatch system, dispatchers, booking, and reports about call volume and transport statistics.

- [Recommended Reading for Dispatchers Using AngelTrack](https://support.angeltrack.com/help/dispatcher/recommendedreading.htm)
- [Dispatch FAQ](https://support.angeltrack.com/help/dispatch-faq.html)

## Basic Dispatch

- [Basic Dispatch Guide - a Foundational Primer](https://support.angeltrack.com/help/dispatcher/basicdispatch.htm)
- [Emergent Dispatch Primer](https://support.angeltrack.com/help/dispatcher/emergentdispatch.htm)
- [Shifts (Crew Units) in AngelTrack](https://support.angeltrack.com/help/dispatcher/shifts.htm)
- [Wait-And-Return Calls](https://support.angeltrack.com/help/dispatcher/waitandreturn.htm)
- [Paired Dispatches](https://support.angeltrack.com/help/dispatcher/paireddispatches.htm)
- [The Live Map](https://support.angeltrack.com/help/dispatcher/livemap.htm)
- [How AngelTrack Handles Imprecise Pickup Times](https://support.angeltrack.com/help/dispatcher/imprecisetimes.htm)
- [Common Dispatch Mistakes](https://support.angeltrack.com/help/dispatcher/commonmistakes.htm)
- [Facility List / Frequently Visited Locations](https://support.angeltrack.com/help/facilitycreation.htm)
- [Affiliate Records are for Business Relationships with Vendors](https://support.angeltrack.com/help/affiliates.htm)

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## Schedules and Recurrences

- [Recurring Dispatches in AngelTrack](https://support.angeltrack.com/help/dispatcher/recurringdispatches.htm)
- [AngelTrack's Schedule vs. Calendar View](https://support.angeltrack.com/help/dispatcher/scheduleandcalendars.htm)
- [Confirmation Queue / Placing Confirmation Calls](https://support.angeltrack.com/help/dispatcher/confirmationcalls.htm)

## Connections to Billing

- [Billing Fields in the Dispatch System](https://support.angeltrack.com/help/dispatcher/billingfields.htm)
- [Call Completion / Closing, Cancelling, or Uncancelling a Dispatch](https://support.angeltrack.com/help/callcompletion.htm)
- [Understanding Nursing Homes](https://support.angeltrack.com/help/dispatcher/nursinghomes.htm)
- [Tag System / Tags / Tagging of Dispatches](https://support.angeltrack.com/help/dispatcher/tags.htm)

## Advanced Topics and Tips

- [Standby Calls for EMS](https://support.angeltrack.com/help/dispatcher/standby.htm)
- [Advanced Dispatch Guide](https://support.angeltrack.com/help/dispatcher/advanceddispatch.htm)
- [Multi-Responder Functionality](https://support.angeltrack.com/help/dispatcher/multipleresponders.htm)
- [Dispatching from the Live Map](https://support.angeltrack.com/help/livemapdispatching.htm)
- [Customer Portal for Facilities and Affiliates](https://support.angeltrack.com/help/customerportal.htm)
- [Affiliates Solve the Peak Load Problem](https://support.angeltrack.com/help/affiliatesneeded.htm)
- [Multiple Patients On Scene / In Ambulance](https://support.angeltrack.com/help/dispatcher/multiplepatients.htm)
- [Unattended Dispatch Mode](https://support.angeltrack.com/help/dispatcher/unattendedmode.htm)
- [The Dispatcher Efficiency Report](https://support.angeltrack.com/help/dispatcher/dispatcherefficiency.htm)
- [Using Zones to Divide Up Your Service Area](https://support.angeltrack.com/help/dispatcher/zones.htm)
- [Retroactive Booking and Editing](https://support.angeltrack.com/help/dispatcher/retroactivebooking.htm)
- [Will Call](https://support.angeltrack.com/help/dispatcher/willcall.htm)
- [Self-Dispatch PCR Mode / AngelTrack Without a Dispatch Office](https://support.angeltrack.com/help/dispatcher/headlessmode.htm)
- [Affiliate Delegation Between AngelTrack Servers / Electronic Rollover](https://support.angeltrack.com/help/affiliateselectronicdelegation.htm)
- [Call-Taker AI and API](https://support.angeltrack.com/help/dispatcher/calltakerai.htm)

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## Vertex AI Dispatch Planner

- [Vertex AI Dispatch and Route Planner](https://support.angeltrack.com/help/dispatcher/vertex.htm)
- [Vertex Route Planner FAQ](https://support.angeltrack.com/help/dispatcher/vertexfaq.htm)
- [Vertex Work-In Solver](https://support.angeltrack.com/help/dispatcher/vertexworkins.htm)
- [Call Volume Analytics Using Vertex](https://support.angeltrack.com/help/dispatcher/vertexanalytics.htm)
- [Vertex Suggester](https://support.angeltrack.com/help/dispatcher/vertexsuggester.htm)
- [Self-Drive / Automatic Dispatch with Vertex Route Planner](https://support.angeltrack.com/help/dispatcher/selfdrive.htm)
- [Vertex Costing Guide](https://support.angeltrack.com/help/dispatcher/vertexcosting.htm)

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- [General Topics](https://support.angeltrack.com/help/general-topics#main-content)

    - [Configuration](https://support.angeltrack.com/help/general-topics#configuration)
    - [Integrations](https://support.angeltrack.com/help/general-topics#integrations)
    - [State and County Uploads](https://support.angeltrack.com/help/general-topics#state-and-county-uploads)
- [Dispatch](https://support.angeltrack.com/help/dispatch#main-content)

    - [Basic Dispatch](https://support.angeltrack.com/help/dispatch#basic-dispatch)
    - [Schedules and Recurrences](https://support.angeltrack.com/help/dispatch#schedules-and-recurrences)
    - [Connections to Billing](https://support.angeltrack.com/help/dispatch#connections-to-billing)
    - [Advanced Topics and Tips](https://support.angeltrack.com/help/dispatch#advanced-topics-and-tips)
    - [Vertex AI Dispatch Planner](https://support.angeltrack.com/help/dispatch#vertex-ai-dispatch-planner)
- [Supervisors](https://support.angeltrack.com/help/supervisors#main-content)

    - [Fleet](https://support.angeltrack.com/help/supervisors#fleet)
    - [Compliance](https://support.angeltrack.com/help/supervisors#compliance)
- [Billing](https://support.angeltrack.com/help/billing#main-content)

    - [Invoicing](https://support.angeltrack.com/help/billing#invoicing)
    - [Pricing and Contracts](https://support.angeltrack.com/help/billing#pricing-and-contracts)
    - [Coding, Claims, and Clearinghouse](https://support.angeltrack.com/help/billing#coding-claims-and-clearinghouse)
    - [Prior Authorization and PCS](https://support.angeltrack.com/help/billing#prior-authorization-and-pcs)
    - [Billing Workflow](https://support.angeltrack.com/help/billing#billing-workflow)
    - [Payments and EOBs](https://support.angeltrack.com/help/billing#payments-and-eobs)
    - [Facility and Patient Records](https://support.angeltrack.com/help/billing#facility-and-patient-records)
- [QA Review](https://support.angeltrack.com/help/qa-review)
- [Salesperson](https://support.angeltrack.com/help/salesperson)
- [Human Resources](https://support.angeltrack.com/help/human-resources#main-content)

    - [Timeclock](https://support.angeltrack.com/help/human-resources#timeclock)
    - [Schedules and Vacations](https://support.angeltrack.com/help/human-resources#schedules-and-vacations)
- [Crew Members](https://support.angeltrack.com/help/crew-members#main-content)

    - [Report Completion](https://support.angeltrack.com/help/crew-members#report-completion)
    - [Documents](https://support.angeltrack.com/help/crew-members#documents)
- [Fire](https://support.angeltrack.com/help/fire)
- [IT](https://support.angeltrack.com/help/it#main-content)

    - [Data Protection](https://support.angeltrack.com/help/it#data-protection)
    - [Troubleshooting](https://support.angeltrack.com/help/it#troubleshooting)
- [Miscellaneous](https://support.angeltrack.com/help/miscellaneous#main-content)

    - [Articles for patients and facilities](https://support.angeltrack.com/help/miscellaneous#articles-for-patients-and-facilities)
- [Report Builder](https://support.angeltrack.com/help/report-builder#main-content)

    - [Walkthroughs](https://support.angeltrack.com/help/report-builder#walkthroughs)
    - [Built-In Reports](https://support.angeltrack.com/help/report-builder#built-in-reports)

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