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AngelTrack Knowledge Base

Dispatch

Dispatch

For all articles related to the Dispatch system, dispatchers, booking, and reports about call volume and transport statistics.

Dispatch FAQ

Recommended Reading for Dispatchers Using AngelTrack

Basic Dispatch

Basic Dispatch Guide - a Foundational Primer

Emergent Dispatch Primer

Shifts (Crew Units) in AngelTrack

Wait-And-Return Calls

Paired Dispatches

The Live Map

How AngelTrack Handles Imprecise Pickup Times

Common Dispatch Mistakes

Facility List / Frequently Visited Locations

Affiliate Records are for Business Relationships with Vendors

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Schedules and Recurrences

Recurring Dispatches in AngelTrack

AngelTrack's Schedule vs. Calendar View

Confirmation Queue / Placing Confirmation Calls

Connections to Billing

Billing Fields in the Dispatch System

Call Completion / Closing, Cancelling, or Uncancelling a Dispatch

Understanding Nursing Homes

Tag System / Tags / Tagging of Dispatches

Advanced Topics and Tips

Self-Dispatch PCR Mode / AngelTrack Without a Dispatch Office

Advanced Dispatch Guide

Multi-Responder Functionality

Dispatching from the Live Map

Customer Portal for Facilities and Affiliates

Affiliates Solve the Peak Load Problem

Multiple Patients On Scene / In Ambulance

Unattended Dispatch Mode

The Dispatcher Efficiency Report

Using Zones to Divide Up Your Service Area

Retroactive Booking and Editing

Will Call

Affiliate Delegation Between AngelTrack Servers / Electronic Rollover

Call-Taker AI and API

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Vertex AI Dispatch Planner

Vertex AI Dispatch and Route Planner

Vertex Route Planner FAQ

Vertex Work-In Solver

Call Volume Analytics Using Vertex

Vertex Suggester

Self-Drive / Automatic Dispatch with Vertex AI Route Planner

Vertex Costing Guide

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