Standby Calls for EMS

It is easy to book and run a standby event in AngelTrack!

Scheduling

Standby calls are scheduled like any other trip. There is a built-in choice in the "Complaint" field named "Standby", with an accompanying "Reason for Standby" field. You can book standby calls up to two years in advance.

(Agencies who have use the Enterprise PCR can add custom choices to the Complaint and Reason for Standby fields that act like standby calls. For example, you could add choice to the Complaint field for "Fair Grounds First Aid Station" that acts like the built-in "Standby" choice.)

Standby calls do not have destinations. If a crew on standby decides to transport, the destination can be added later, as discussed below.

Create the standby call for whatever service level is required -- usually BLS.

If your standby service requires more than one crew and vehicle, then book the call multiple times, so that you can pre-assign multiple crews, and so that your schedule will fully reflect the upcoming demand for crews.

Dispatching a Catch-and-Release Encounter

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Dispatching a Transport

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Completing a Standby Call Where Nothing Happened

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Vertex Routing Engine

The Vertex Routing Engine assumes that every standby call will take three hours. Of course the call can always run longer, as necessary.

Vertex will assign standby calls to qualified crews just like it would assign any other no-transport call.

If using Vertex Self-Drive to auto-dispatch your crews, and if the standby crew eventually decides to transport, then they already have the ability to set their destination (as part of unattended-mode privileges), which will automatically change their call's Complaint from "Standby" to "Sick person", and attach the selected destination facility.

After the transport, if the crew is to resume their standby duties, then either the crew (using self-dispatch privileges) or a dispatcher  must book another standby dispatch, and assign it to them.

QA Review

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Billing

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State Uploads

Standby calls may or may not be reportable to your state, depending on the service level provided and on whether your state wants uploads of no-transport encounters.

To configure AngelTrack's settings for which service levels are state reportable, visit the Service Levels Configuration page under Settings.

To configure AngelTrack's setting for whether no-transport encounters are state reportable, visit the Preferences page under Settings.

Reporting

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