---
title: IT | AngelTrack Knowledge Base
description: For all articles written for IT personnel.
---

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 AngelTrack Knowledge Base

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1. [AngelTrack Knowledge Base](https://support.angeltrack.com/help)
2. [IT](https://support.angeltrack.com/help/it)

# IT

 For all articles written for IT personnel.

- [Faxing / VoIP Phone Software and AngelTrack](https://support.angeltrack.com/help/voip.htm)
- [Exit Process Data Offloading](https://support.angeltrack.com/help/dataoffloading.htm)
- [Maintenance Windows / How AngelTrack Handles Updates](https://support.angeltrack.com/help/maintenancewindows.htm)
- [Emails as Text Messages Using SMS Gateways on AngelTrack](https://support.angeltrack.com/help/smsgateways.htm)
- [General Guide to Query Composition in AngelTrack's Reports](https://support.angeltrack.com/help/querycomposition.htm)
- [Data Storage, Lifetime, Archival, and Exports in AngelTrack](https://support.angeltrack.com/help/dataexport.htm)
- [AngelTrack Versions and Upgrades](https://support.angeltrack.com/help/upgrades.htm)
- [Copyright Notices and Attributions](https://support.angeltrack.com/help/copyrightnotices.htm)
- [IT, Mobile Devices, and Browsers FAQ](https://support.angeltrack.com/help/it-faq.html)
- [Beacon App FAQ](https://support.angeltrack.com/help/beacon-faq.htm)

See less ▼

## Data Protection

- [AI "Vibe Coding" Policies and Defenses](https://support.angeltrack.com/help/vibecoding.htm)
- [Internet Access to Your AngelTrack Server](https://support.angeltrack.com/help/angeltrackontheinternet.htm)
- [AngelTrack's "Fort Knox" High Security Login Mode](https://support.angeltrack.com/help/loginmode.htm)
- [Data Leak Forensics](https://support.angeltrack.com/help/supervisor/dataleakforensics.htm)
- [Disaster Preparedness Guide](https://support.angeltrack.com/help/disasterpreparedness.htm)
- [AngelTrack's Implementation of HIPAA and Suggestions for Agencies](https://support.angeltrack.com/help/hipaacompliance.htm)
- [Patient Records Journal / HIPAA Access Log](https://support.angeltrack.com/help/patientaccessjournal.htm)
- [Securing Your Agency / Security Features in AngelTrack](https://support.angeltrack.com/help/security.htm)
- [IP Blocklist / Geographic Restrictions](https://support.angeltrack.com/help/supervisor/georestrictions.htm)
- [Shared Responsibility Model](https://support.angeltrack.com/help/sharedresponsibilitymodel.htm)
- [AngelTrack's Bug Bounty Program](https://support.angeltrack.com/help/bugbountyprogram.htm)
- [Two-Factor Authentication / 2FA / MFA](https://support.angeltrack.com/help/twofactorauth.htm)
- [AngelTrack Security Hall of Fame](https://support.angeltrack.com/help/halloffame.htm)
- [Exfiltration Monitoring / Exfil Tripwire](https://support.angeltrack.com/help/exfiltration.htm)

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## Troubleshooting

- [Using the Heartbeat Page](https://support.angeltrack.com/help/heartbeat.htm)
- [Problem: Crew Members on Identical Devices can Intermittently See Each Others' Calls](https://support.angeltrack.com/help/it/identicaldevicestrafficmixup.htm)

- [General Topics](https://support.angeltrack.com/help/general-topics#main-content)

    - [Configuration](https://support.angeltrack.com/help/general-topics#configuration)
    - [Integrations](https://support.angeltrack.com/help/general-topics#integrations)
    - [State and County Uploads](https://support.angeltrack.com/help/general-topics#state-and-county-uploads)
- [Dispatch](https://support.angeltrack.com/help/dispatch#main-content)

    - [Basic Dispatch](https://support.angeltrack.com/help/dispatch#basic-dispatch)
    - [Schedules and Recurrences](https://support.angeltrack.com/help/dispatch#schedules-and-recurrences)
    - [Connections to Billing](https://support.angeltrack.com/help/dispatch#connections-to-billing)
    - [Advanced Topics and Tips](https://support.angeltrack.com/help/dispatch#advanced-topics-and-tips)
    - [Vertex AI Dispatch Planner](https://support.angeltrack.com/help/dispatch#vertex-ai-dispatch-planner)
- [Supervisors](https://support.angeltrack.com/help/supervisors#main-content)

    - [Fleet](https://support.angeltrack.com/help/supervisors#fleet)
    - [Compliance](https://support.angeltrack.com/help/supervisors#compliance)
- [Billing](https://support.angeltrack.com/help/billing#main-content)

    - [Invoicing](https://support.angeltrack.com/help/billing#invoicing)
    - [Pricing and Contracts](https://support.angeltrack.com/help/billing#pricing-and-contracts)
    - [Coding, Claims, and Clearinghouse](https://support.angeltrack.com/help/billing#coding-claims-and-clearinghouse)
    - [Prior Authorization and PCS](https://support.angeltrack.com/help/billing#prior-authorization-and-pcs)
    - [Billing Workflow](https://support.angeltrack.com/help/billing#billing-workflow)
    - [Payments and EOBs](https://support.angeltrack.com/help/billing#payments-and-eobs)
    - [Facility and Patient Records](https://support.angeltrack.com/help/billing#facility-and-patient-records)
- [QA Review](https://support.angeltrack.com/help/qa-review)
- [Salesperson](https://support.angeltrack.com/help/salesperson)
- [Human Resources](https://support.angeltrack.com/help/human-resources#main-content)

    - [Timeclock](https://support.angeltrack.com/help/human-resources#timeclock)
    - [Schedules and Vacations](https://support.angeltrack.com/help/human-resources#schedules-and-vacations)
- [Crew Members](https://support.angeltrack.com/help/crew-members#main-content)

    - [Report Completion](https://support.angeltrack.com/help/crew-members#report-completion)
    - [Documents](https://support.angeltrack.com/help/crew-members#documents)
- [Fire](https://support.angeltrack.com/help/fire)
- [IT](https://support.angeltrack.com/help/it#main-content)

    - [Data Protection](https://support.angeltrack.com/help/it#data-protection)
    - [Troubleshooting](https://support.angeltrack.com/help/it#troubleshooting)
- [Miscellaneous](https://support.angeltrack.com/help/miscellaneous#main-content)

    - [Articles for patients and facilities](https://support.angeltrack.com/help/miscellaneous#articles-for-patients-and-facilities)
- [Report Builder](https://support.angeltrack.com/help/report-builder#main-content)

    - [Walkthroughs](https://support.angeltrack.com/help/report-builder#walkthroughs)
    - [Built-In Reports](https://support.angeltrack.com/help/report-builder#built-in-reports)

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