AngelTrack Knowledge Base
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IT
General Topics
Configuration
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Dispatch
Basic Dispatch
Schedules and Recurrences
Connections to Billing
Advanced Topics and Tips
Vertex AI Dispatch Planner
Supervisors
Fleet
Compliance
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Invoicing
Pricing and Contracts
Coding, Claims, and Clearinghouse
Prior Authorization and PCS
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Facility and Patient Records
QA Review
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Documents
Fire
IT
Data Protection
Troubleshooting
Miscellaneous
Articles for patients and facilities
Report Builder
Walkthroughs
Built-In Reports
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AngelTrack Knowledge Base
IT
General Topics
Configuration
Integrations
State and County Uploads
Dispatch
Basic Dispatch
Schedules and Recurrences
Connections to Billing
Advanced Topics and Tips
Vertex AI Dispatch Planner
Supervisors
Fleet
Compliance
Billing
Invoicing
Pricing and Contracts
Coding, Claims, and Clearinghouse
Prior Authorization and PCS
Billing Workflow
Payments and EOBs
Facility and Patient Records
QA Review
Salesperson
Human Resources
Timeclock
Schedules and Vacations
Crew Members
Report Completion
Documents
Fire
IT
Data Protection
Troubleshooting
Miscellaneous
Articles for patients and facilities
Report Builder
Walkthroughs
Built-In Reports
IT
For all articles written for IT personnel.
Data Storage, Lifetime, Archival, and Exports in AngelTrack
Maintenance Windows / How AngelTrack Handles Updates
Emails as Text Messages Using SMS Gateways on AngelTrack
IT, Mobile Devices, and Browsers FAQ
Beacon App FAQ
Copyright Notices and Attributions
Faxing / VoIP Phone Software and AngelTrack
How We Handle Upgrades to Your AngelTrack Server
General Guide to Query Composition in AngelTrack's Reports
Exit Process Data Offloading
Data Protection
IP Blocklist / Geographic Restrictions
Internet Access to Your AngelTrack Server
AngelTrack's "Fort Knox" High Security Login Mode
Data Leak Forensics
Disaster Preparedness Guide
AngelTrack's Implementation of HIPAA and Suggestions for Agencies
Patient Records Journal / HIPAA Access Log
Securing a Mobile Operation / Security Features in AngelTrack
Shared Responsibility Model
AngelTrack's Bug Bounty Program
Two-Factor Authentication / 2FA / MFA
See more
Troubleshooting
Problem: Crew Members on Identical Devices can Intermittently See Each Others' Calls
Using the Heartbeat Page
