Certain jurisdictions will require your medical director to personally review a percentage of your patient contacts, and AngelTrack keeps track of that for you.
AngelTrack's Medical Director Review Queue, available under Supervisor Home, provides review forms and tracking of trips subject to review by your medical director.
The Medical Director Review Queue is completely independent of the QA Review Queue. A review performed by QA has no impact on a review performed by a medical director, and vice versa.
Furthermore, trips do not even appear in the queue for the medical director until after they have passed normal QA review.
The queue displays all dispatches where all of the following are true:
The queue displays the count of all dispatches that meet those criteria, and it also displays the percentage of those trips which have been reviewed by your medical director.
The "Significance Estimate" column contains a column of numbers that represent AngelTrack's estimate of how significant is the PCR from a medical director's point of view. The more serious the patient condition, the higher the significance estimate.
Only employees who are in the Captain or Medical Director roles have access to the Medical Director Review Queue, and only the Medical Director role can perform a review.
Captains have read-only access to the queue so that they can monitor the percentage of reviewed trips, so as to be able to notify the medical director when a backlog has accumulated.
The process of a medical director review is just like that of a normal QA review:
The queue displays the count of eligible trips that occurred within the selected date range, and the percentage of those which have been reviewed. This allows you to verify that your medical director has reviewed the minimum percentage of trips as required by your state or county health department.