AngelTrack Knowledge Base
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General Topics
Configuration
Integrations
State and County Uploads
Dispatch
Basic Dispatch
Schedules and Recurrences
Connections to Billing
Advanced Topics and Tips
Vertex AI Dispatch Planner
Supervisors
Fleet
Compliance
Billing
Invoicing
Pricing and Contracts
Coding, Claims, and Clearinghouse
Prior Authorization and PCS
Billing Workflow
Payments and EOBs
Facility and Patient Records
QA Review
Salesperson
Human Resources
Timeclock
Schedules and Vacations
Crew Members
Report Completion
Documents
Fire
IT
Data Protection
Troubleshooting
Miscellaneous
Articles for patients and facilities
Report Builder
Walkthroughs
Built-In Reports
AngelTrack Knowledge Base
General Topics
A broad scope of categories for all articles that don't refer to a specific system in AngelTrack; intended for all users.
Dispatch
For all articles related to the Dispatch system, dispatchers, booking, and reports about call volume and transport statistics.
Supervisors
For all articles related to the Supervision system, Supervisors, and reports intended for supervisors.
Billing
For all articles related to the Billing System, Billers, and reports written for the billing system.
QA Review
For all articles about the QA Review system, QA Reviewers, and reports on the QA system.
Salesperson
For all articles related to the Sales system, Salespeople, or reports about the sales system.
Human Resources
For all reports about the HR system, Human Resources personnel, and reports written for the HR System.
Crew Members
For all articles about the Crew system, Crew members, and reports written for the Crew System.
Fire
These articles are only for fire services; they do not pertain to EMS. Most fire topics are covered in other categories, like Billing and Dispatch.
IT
For all articles written for IT personnel.
Miscellaneous
For all articles that do not fit in the above categories.
Report Builder
Guides and walkthroughs for using the Report Builder, found in the Data Hub