Using AngelTrack Without a Cellular Signal

Sometimes you will find yourself in a building or neighborhood where there is no wireless internet signal, and no local wifi networks available either. In those situations AngelTrack will not be able to provide some of its functionality; below is a guide of how AngelTrack handles these situations.

If This Happens Frequently...

If you operate in an area of spotty wireless coverage, you might find relief by installing a cellular signal booster in your ambulance:

weBoost Drive
weBoost Drive X cellular booster

These kits cost less than one thousand dollars per vehicle, and do not require any subscription, nor ongoing maintenance, nor provisioning by your cellular carrier. They work with all of the carriers, and they will boost the available cellular service by two or three bars... which is a game-changer for rural EMS agencies, and for those who operate among tall buildings that block signals.

It will also help with normal voice calls to and from the dispatch office, because it boosts all cellular signals, not just internet access.

Mobile hotspots probably will not help

The above recommendation is not a mobile hotspot, or a wifi access point; mobile hotspots will not help when the cellular signal is poor. Only a true cellular signal booster will suffice.

Sometimes a Reboot Helps

If you are in an area where there ought to be a good signal, but your mobile device cannot connect, sometimes a reboot helps.

First try restarting just the web browser:

Then restart the web browser and see if it will connect to AngelTrack again.

If that didn't help, then try restarting the whole mobile device:

If still no luck, then follow these tips for running without a signal...

Driving Directions are Still Available

The map button on AngelTrack's Run Call page can be clicked to activate your mobile device's streetmap feature, even if you no longer have a connection to your AngelTrack server. The streetmap software may or may not work right without a signal, but at least you can give it a try.

Keep in mind, your mobile device's streetmap feature is a separate app from its web browser. If you are headed to an area with poor wifi signal, and you don't know your way around that area yet, then launch the streetmap ahead of time, while you still have a signal. It will probably continue to work right even when you eventually do lose signal.

Call In Your Trip Legs, or Write Them Down

Without a signal you will not be able to press the progress button to mark a trip leg, nor will you be able to record an odometer reading. You can radio that information to your dispatcher, who can advance your progress and record any odometer readings.

If you are also out-of-touch with dispatch, then write down the time you arrived, and write down the odometer reading (or reset the trip odometer). You can input this information into AngelTrack later, using the Followup page.

Collect Signatures by Preloading the Page

Without a signal you will not be able to open the PCR or navigate its pages. However, any PCR page already open can still be used; you just can't save your work until you find a signal again. Therefore, if you open the Signatures page while you still have a signal, you can then go inside, collect all necessary signatures without saving, then go back outside to press the "Save" button.

Any PCR Page can be Preloaded

If you anticipate being stuck without a wifi signal for a long time, but wish to work on your report anyway, you can preload all necessary PCR pages while you have a signal, and then fill the pages in while disconnected.

Open in new tab
Opening new tabs on Safari / iPad / iPhone

After you get a signal again, visit each tab, press the "Save" button, and then close the tab.

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