Problems with Touchscreen Signatures

If you are having problems collecting or saving touchscreen signatures, follow these instructions.


Problems Collecting a Signature

This section covers problems that may occur while the customer is attempting to sign their name. For problems saving a signature after it is collected, see the section below.

Stylus Required

On a Windows tablet, like the Microsoft Surface, you must always use the stylus to take signatures. Sometimes a fingertip will work, but not reliably.

Examples of the Problem

If you attempt to take a signature but all you get is vertical lines like this:

Toughbook signature problem

...or dots like this:

Toughbook signature problem

...then you have the problem.

To fix the problem, switch the PCR from its normal accordion-style signatures page to its table-style signatures page, by clicking the link at the bottom of the PCR Signatures page.


Problems Saving a Signature After It is Collected

If you are having problems saving a signature after collection, it is probably not due to GPS / geolocation issues, because the PCR's signature forms do not require a fresh GPS position in order to save.

(Of course they will use a GPS position if it's available, but geolocation usually fails inside buildings where signatures are collected, so the PCR is willing to proceed without one.)

In areas with spotty connectivity, including inside buildings, it will help to switch the PCR from its normal accordion-style signatures page to its table-style signatures page, by clicking the link at the bottom of the PCR Signatures page. The table-style signatures page uses about half as much data as the accordion-style signatures, so it will be faster to load and save.

If you are at a facility that you visit often, try jumping onto their WiFi. Then you will never need to search for a signal when saving PCR signatures.

If still no luck, then just wait until you are back outside before hitting the "Save" button.

Delay between collecting and saving a signature

When you save a collected signature, AngelTrack stamps the signature record with the present date and time. If there was a long delay between when you collected the signature and when you saved it, owing to the need to go outside to get a signal, then this timestamp will be off by several minutes or however long it took you to save.

To correct this, the PCR Signatures page allows you to go back and retroactively adjust the time when any form was signed.

Note that, for anti-fraud purposes, AngelTrack will write a journal entry any time you retroactively adjust a signature's timestamp. Those journal entries can be reviewed by dispatchers and supervisors, and so you may be asked to explain yourself.



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