Wait-and-Return

A wait-and-return dispatch is a round-trip transport in which the assigned crew remains at the destination with the patient, and then brings him or her back to the origin. The crew is not free to run another call -- i.e. the patient must remain on the stretcher -- until time to be transported back home.

AngelTrack's wait-and-return feature simplifies the process of dispatching such trips.

These are the icons for wait-and-return dispatches:

Outbound Outbound
Outbound emergent Outbound emergent
Outbound critical Outbound critical
Return Return

Benefits of Using Wait-and-Return

AngelTrack automates some aspects of wait-and-return dispatches, making the dispatcher's job easier:

Automatic creation of return trip

There is no need to book or maintain a return-trip record; the return-trip record is created automatically (if needed) when the dispatcher closes out the outbound-trip record.

As such, the return-trip does not appear on the dispatch board until the last instant, so that dispatchers need not consider which crew will perform that transport. Instead, dispatchers will see a single trip whose estimated runtime is twice that of normal.

Automatic assignment of return trip

There is no need to assign the return-trip to the crew; it will be assigned automatically -- and the crew marked on-scene -- when the dispatcher closes out the outbound-trip record.

Automatic synchronization of leg times

The leg times are automatically synchronized between the outbound-trip and the return-trip records. If (for example) the crew spends 55 minutes at the destination waiting for the patient, then the outbound-trip's followup data will show 55 minutes at destination, and the return-trip's record will show 55 minutes on-scene.

For these reasons, we strongly recommend using wait-and-return dispatches -- rather than round-trip dispatches -- whenever a crew will be remaining with the patient during his or her stay at the destination. AngelTrack will programmatically automate many complicated aspects of recording the data about the call, including some billing information.

Automatic billing for wait time

When a trip is marked as a wait-and-return, AngelTrack's invoicers can automatically assess a standby-minutes fee for the time the crew spent waiting at the destination with the patient.


"Trip Flip"

During a wait-and-return transport, the crew remains at the destination with the patient, waiting for the invitation to transport him or her back home. When that time comes, the crew notifies Dispatch that they are ready for the return trip by clicking the crew-progress button on their mobile device, which marks the crew back in service. Once that button is clicked, AngelTrack shows the Dispatcher that the wait-and-return dispatch is "awaiting trip flip".

At that point, the Dispatcher need only click the As ordered button on the dispatch board. AngelTrack closes the outbound leg dispatch, assigns the return leg dispatch to the same shift, and marks the crew on-scene.

When the return transport begins, the crew simply clicks the crew-progress button again, to mark themselves 'transporting'. AngelTrack takes care of everything else automatically.

Because of the possibility of billing for time spent waiting with the patient, AngelTrack synchronizes the outbound leg's "minutes spent at destination" with the return leg's "minutes spent on-scene", because those two fields represent the same time interval:

  10:00 am 10:15 am 10:30 am 10:45 am 11:00 am 11:15 am
Outbound Enroute On-scene Transporting At destination    
Return     Enroute On-scene Transporting At destination

Therefore, it does not matter when the Dispatcher performs the trip-flip: the time interval between arriving at destination and transporting back home will always be correctly recorded in both of the dispatches. In the example shown above, both time intervals -- the outbound trip's time spent at destination, and the return trip's time spent on scene -- will be synchronized as beginning at 10:45am and ending at 11:00am.


Late Designation of Wait-and-Return

You can turn a normal round-trip pair of dispatches into a wait-and-return any time you wish. AngelTrack's automatic wait-and-return features will then apply to it.



Help Index - Training Portal - AngelTrack Support