---
title: Call-Taker AI and API
description: Under development is AngelTrack's call-taker AI, which provides a friendly front-end for the Customer Transportation Request Portal.
---

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# Call-Taker AI and API

## Under development is AngelTrack's call-taker AI, which provides a friendly front-end for the Customer Transportation Request Portal.

If you would like to help test this new feature, please contact AngelTrack Support.

To learn more about the Customer Transportation Request Portal, please visit the [Customer Portal Guide](https://support.angeltrack.com/help/customerportal.htm?hsLang=en).

### How It Works

This feature is a friendly front-end for AngelTrack's [Customer Transportation Request Portal](https://support.angeltrack.com/help/customerportal.htm?hsLang=en). That is, it offers the same functionality as the customer portal, but instead of a web page, it is an interactive AI that can talk with a customer via an iframe on a website, or via telephony.

The customer is still creating a *request for transportation*, and that request must still go through your dispatch office (via the Request Queue).

Unlike the normal customer portal, this feature does not require a facility ID or facility code. Instead it will accept requests anonymously. As such, your dispatchers must watch for the possibility of vandalism when reviewing and approving requests.

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