Learn how AngelTrack handles will-call trips
AngelTrack automatically marks certain trips on the unassigned-dispatch board as "will call". You can also manually mark them as such.
"Will Call" is Any Call Waiting for 6 Hours
Any call that sits active but unassigned for six hours will be displayed by AngelTrack as "will call".
Each active call on the unassigned-dispatch board offer an hourglass icon which accomplishes the same thing: Clicking the hourglass will push the dispatch's activation time to six hours in the past, which causes AngelTrack to display it as "will call".
Explicit Designation of "Will Call"
You can mark a waiting unassigned trip as "will call" by clicking the tiny hourglass icon shown in the "Unassigned" grid on the dispatch board.
This will move the dispatch's activation time to six hours in the past, so that it qualifies as a will-call trip.
Manual "Will Call" Designation
Apart from the automatic six-hour system, dispatches can manually designate trips as will-call by means of the Dispatcher Comments field -- place the words "WILL CALL" into the field, and AngelTrack will then show that text on the dispatch board.
Vertex Ignores "Will Call" Trips
Because there is no way for it to know when to send a crew, the Vertex Routing AI ignores all explicitly designated "will call" trips.
When Vertex solves your whole dispatch board, including when you are using the Suggester, it omits all will-call trips... effectively assuming that they will not happen.
If you are using Vertex self-drive and you want it to assign a will-call trip, edit the trip and change its activation time to "now", and then Vertex will see it.