--- title: Billable No Transport (BNT) Calls in AngelTrack description: A quick guide on how AngelTrack handles BNT calls, from all points in the system, including the CAD, ePCR, and Billing system --- [Skip to content](https://support.angeltrack.com/help/biller/billablenotransport.htm#main-content) English Show submenu for translations ![A.400x400.png\]](https://support.angeltrack.com/hs-fs/hubfs/A.400x400.png?height=40&name=A.400x400.png) Open main navigation Close main navigation - English Show submenu for translations - Go to angeltrack.com Go to angeltrack.com AngelTrack Knowledge Base - There are no suggestions because the search field is empty. 1. [AngelTrack Knowledge Base](https://support.angeltrack.com/help?hsLang=en) 2. [Billing](https://support.angeltrack.com/help/billing?hsLang=en) 3. [Pricing and Contracts](https://support.angeltrack.com/help/billing?hsLang=en#pricing-and-contracts) # Billable No Transport (BNT) Calls in AngelTrack ## A quick guide on how AngelTrack handles BNT calls, from all points in the system, including the CAD, ePCR, and Billing system A 'Billable No Transport', or BNT, is a dispatch for which transportation was requested, and a crew did arrive onscene, but was then refused by the patient or by the facility. For example, if a nursing home books a trip for the patient's nephrologist appointment, and then the appointment is cancelled, but the nursing home fails to cancel the transportation, a BNT will occur. The vehicle will show up to collect the patient but be refused. ### Charging for BNTs When a BNT occurs, the ambulance agency may wish to bill for the cost of the pickup. Obviously there will not be any billable *mileage*, since the patient did not go anywhere; there is just the pickup charge. If the negligent party is the facility or the patient, and you wish to charge them for it, then the dispatcher must close the dispatch as "Completed, best effort" by clicking the ![ProgressBestEffort](https://support.angeltrack.com/hs-fs/hubfs/Imported%20images/ProgressBestEffort.png?width=40&name=ProgressBestEffort.png) button, rather than the ![ProgressAsOrdered](https://support.angeltrack.com/hs-fs/hubfs/Imported%20images/ProgressAsOrdered.png?width=40&name=ProgressAsOrdered.png) button. The "best effort" status can also be set using the Dispatch Followup page. Otherwise -- if you do *not* wish to charge them for it -- then *cancel* the dispatch instead of completing it. To learn more about "Completed, best effort" and how it affects the postprocess workflow, read the [Postprocess Workflow](https://support.angeltrack.com/help/Postprocess.htm?hsLang=en) guide. ### BNTs in Invoices The invoice generators understand what BNTs are, and will specifically call them out in the generated invoice. This is done so that you can discuss them with the customer, who may ask why they are being charged for a dispatch with no mileage. Teach your dispatchers to add a dispatcher note -- or a billing comment -- explaining what happened to cause the BNT. Any dispatcher note or billing comment that begins with an explanation point will be printed in the invoice. For example: > This line of text *will not* be displayed in the invoice for the customer. > !This line *will* be displayed in the invoice, since it begins with an explanation point. > But this line will not, even though it contains an explanation point! To learn more about adding comments to line items in an invoice, read the [Invoice Comments guide](https://support.angeltrack.com/help/biller/InvoiceComments.htm?hsLang=en). 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