--- title: How AngelTrack Handles Imprecise Pickup Times description: A walkthrough of AngelTrack's functionality regarding Imprecise Pickup Times --- [Skip to content](https://support.angeltrack.com/help/dispatcher/imprecisetimes.htm#main-content) English Show submenu for translations ![A.400x400.png\]](https://support.angeltrack.com/hs-fs/hubfs/A.400x400.png?height=40&name=A.400x400.png) Open main navigation Close main navigation - English Show submenu for translations - Go to angeltrack.com Go to angeltrack.com AngelTrack Knowledge Base - There are no suggestions because the search field is empty. 1. [AngelTrack Knowledge Base](https://support.angeltrack.com/help?hsLang=en) 2. [Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en) 3. [Basic Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en#basic-dispatch) # How AngelTrack Handles Imprecise Pickup Times ## A walkthrough of AngelTrack's functionality regarding Imprecise Pickup Times #### Imprecise Pickup Times When booking round trips, the time of the return-trip is usually uncertain: you know it will take at least 30 minutes, but it could be two hours or more. Likewise with dialysis return-trips: normally dialysis runs for four hours, but sometimes it takes much less or much more time. For these situations, the return-trip pickup time is marked imprecise: ![Dispatch.Edit.Schedule.Imprecise](https://support.angeltrack.com/hs-fs/hubfs/Imported%20images/Dispatch.Edit.Schedule.Imprecise.png?width=600&name=Dispatch.Edit.Schedule.Imprecise.png) Imprecise pickup times look like this on the dispatch board: ![Dispatch.Schedule.Unconfirmed](https://support.angeltrack.com/hs-fs/hubfs/Imported%20images/Dispatch.Schedule.Unconfirmed.png?width=688&name=Dispatch.Schedule.Unconfirmed.png) ...and likewise when [disaptching from the Live Map](https://support.angeltrack.com/help/dispatcher/LiveMap.htm?hsLang=en#Dispatching): ![Imprecise pickup times on the Live Map](https://support.angeltrack.com/help/images/Dispatch.Schedule.Unconfirmed.MapshiftMode.png) When an exact pickup time is eventually received, click the associated dispatch and set the time, checking the "Precise" checkbox in the process. The question-mark then disappears from the dispatch board. ### Recurring appointment with imprecise return times Dialysis trips and similar recurring appointments will combine all three: recurrence, imprecise pickup times, and exceptions. The dispatch occurs repeatedly, and each time it does, the return-trip time is not known for certain until later in the day. You can call the dialysis center and get an exact off time. Then edit the return-trip dispatch, record the exact time, and check *both checkboxes*: precise and exception. In this way, you can record an exact pickup time *for just today*; next trip will go back to imprecise as usual. Anyone watching the dispatch board can therefore immediately see which dialysis return-trips have gotten exact off times versus which ones have not: ![Dispatch.Schedule.PreciseExceptional](https://support.angeltrack.com/hs-fs/hubfs/Imported%20images/Dispatch.Schedule.PreciseExceptional.png?width=688&name=Dispatch.Schedule.PreciseExceptional.png)   - [General Topics](https://support.angeltrack.com/help/general-topics?hsLang=en#main-content) - [Configuration](https://support.angeltrack.com/help/general-topics?hsLang=en#configuration) - [Integrations](https://support.angeltrack.com/help/general-topics?hsLang=en#integrations) - [State and County Uploads](https://support.angeltrack.com/help/general-topics?hsLang=en#state-and-county-uploads) - [Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en#main-content) - [Basic Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en#basic-dispatch) - [Schedules and Recurrences](https://support.angeltrack.com/help/dispatch?hsLang=en#schedules-and-recurrences) - [Connections to Billing](https://support.angeltrack.com/help/dispatch?hsLang=en#connections-to-billing) - [Advanced Topics and Tips](https://support.angeltrack.com/help/dispatch?hsLang=en#advanced-topics-and-tips) - [Vertex AI Dispatch Planner](https://support.angeltrack.com/help/dispatch?hsLang=en#vertex-ai-dispatch-planner) - [Supervisors](https://support.angeltrack.com/help/supervisors?hsLang=en#main-content) - [Fleet](https://support.angeltrack.com/help/supervisors?hsLang=en#fleet) - [Compliance](https://support.angeltrack.com/help/supervisors?hsLang=en#compliance) - [Billing](https://support.angeltrack.com/help/billing?hsLang=en#main-content) - [Invoicing](https://support.angeltrack.com/help/billing?hsLang=en#invoicing) - [Pricing and Contracts](https://support.angeltrack.com/help/billing?hsLang=en#pricing-and-contracts) - [Coding, Claims, and Clearinghouse](https://support.angeltrack.com/help/billing?hsLang=en#coding-claims-and-clearinghouse) - [Prior Authorization and PCS](https://support.angeltrack.com/help/billing?hsLang=en#prior-authorization-and-pcs) - [Billing Workflow](https://support.angeltrack.com/help/billing?hsLang=en#billing-workflow) - [Payments and EOBs](https://support.angeltrack.com/help/billing?hsLang=en#payments-and-eobs) - [Facility and Patient Records](https://support.angeltrack.com/help/billing?hsLang=en#facility-and-patient-records) - [QA Review](https://support.angeltrack.com/help/qa-review?hsLang=en) - [Salesperson](https://support.angeltrack.com/help/salesperson?hsLang=en) - [Human Resources](https://support.angeltrack.com/help/human-resources?hsLang=en#main-content) - [Timeclock](https://support.angeltrack.com/help/human-resources?hsLang=en#timeclock) - [Schedules and Vacations](https://support.angeltrack.com/help/human-resources?hsLang=en#schedules-and-vacations) - [Crew Members](https://support.angeltrack.com/help/crew-members?hsLang=en#main-content) - [Report Completion](https://support.angeltrack.com/help/crew-members?hsLang=en#report-completion) - [Documents](https://support.angeltrack.com/help/crew-members?hsLang=en#documents) - [Fire](https://support.angeltrack.com/help/fire?hsLang=en) - [IT](https://support.angeltrack.com/help/it?hsLang=en#main-content) - [Data Protection](https://support.angeltrack.com/help/it?hsLang=en#data-protection) - [Troubleshooting](https://support.angeltrack.com/help/it?hsLang=en#troubleshooting) - [Miscellaneous](https://support.angeltrack.com/help/miscellaneous?hsLang=en#main-content) - [Articles for patients and facilities](https://support.angeltrack.com/help/miscellaneous?hsLang=en#articles-for-patients-and-facilities) - [Report Builder](https://support.angeltrack.com/help/report-builder?hsLang=en#main-content) - [Walkthroughs](https://support.angeltrack.com/help/report-builder?hsLang=en#walkthroughs) - [Built-In Reports](https://support.angeltrack.com/help/report-builder?hsLang=en#built-in-reports) [![Chill listening crop-3](https://support.angeltrack.com/hs-fs/hubfs/A.400x400.png?width=40&height=40&name=A.400x400.png "Chill listening crop-3")](https://support.angeltrack.com/help/index.htm?hsLang=en) AngelTrack Support Home Copyright © 2026, AngelTrack LLC