Top Tips to Improve Your Experience Using AngelTrack

A list of helpful ideas that are intended to benefit all AngelTrack users, regardless of their position

This is a list of the top tips that all AngelTrack users should know.

  1. All computers and mobile devices should be set to use military time.

    AngelTrack uses military-style times in its UI, but your browser dictates, in the date-time picker, what time style it displays.

    If your browser shows AM/PM in its date-time picker, then, if you wish for AngelTrack to display all times in military styles, you must change your computer's date/time display option to 24-hour time, and then restart your browser.

    While you're there, you may also wish to change your date display format from MM-DD-YYYY to YYYY-MM-DD, so as to match AngelTrack's use of military-style dates. Military-style dates and times are far less likely to be mis-read or mis-typed.

  2. Clicking a link will never make changes to AngelTrack; only buttons do

    Everywhere in AngelTrack, these links will always take you to a new page; not save any changes. .

    Clicking a link may change something on the page, or even open a new page, but it does not commit any changes to AngelTrack's database. You must always click a button to make your changes permanent.

  3. Browser tabs are luxurious

    All modern browsers have tabbed interfaces, allowing you to have many pages open at once. AngelTrack was designed for exactly this environment, and it may be more efficient to have mulitiple tabs.

    It is equally beneficial to use multiple browser windows, rather than tabs, if that is your preference.

    When you click a link, if you hold down CTRL to open it in a new tab. Or you can right-click it and select "Open in new tab".

  4. A link with an ellipsis… always opens a new browser tab.

    Whenever you see a link with an ellipsis, like this one Doe, John…, it will open that page in a new browser tab.

  5. AngelTrack matches your device's browser setting for light/dark mode.

    All pages in AngelTrack have a light/dark mode built-in. They will automatically match the light/dark mode setting on your mobile device or desktop computer. For crews running calls at night, having dark mode can be critical in preventing eye strain and improve your night vision.

  6. It's okay to leave it blank.

    When AngelTrack asks you for a piece of data that you do not have, which will happy very often, please note that in many cases, you can leave it blank. AngelTrack will display to you when it absolutely requires a piece of data using yellow highlihg, and these are situations in which you have to collect this data for billing tasks or state data reporting.

    Nearly all of AngelTrack's datafields can be left blank when you don't know the answer. In most situations, you can complete them later.

  7. If all else fails, export it to Excel.

    All of AngelTrack's grids are exportable to Excel, via a .CSV file (comma-separated values). You can analyze the data any way you wish, without any help from AngelTrack's UI.

    Also, billers have access to the Bulk Excel Export tool which can export an enormous amount of data for each dispatch. You can use the data to create almost any imaginable report.

  8. Flesh out your facility records.

    Your facility records can contain useful pieces of information, such as:

    • Main phone number
    • Fax number
    • ER direct phone number
    • Dispatcher helpers like ☑ Well-known and ☑ Default
    • Door access code

    If you input the aforementioned information, AngelTrack can then offer it to dispatchers, crew members, and billers at appropriate times.

    For example, if there is an ER phone number on file, AngelTrack will show it to crews (as a "click to call this number" link usable on a smartphone) when they are transporting a patient to that facility, saving them the hassle of looking up the number. Likewise, if you input the access code to the facility's door, AngelTrack will display the code to crews when they arrive on-scene.

  9. If it's disabled, it will explain itself.

    If you see a greyed-out button or link or checkbox, hover your mouse over it to see an explanation.

  10. The shortcut keys will save you a lot of mousing.

    On any AngelTrack page with a "Save" button, ALT+S will click it. Likewise on any AngelTrack page which contains an "Add" button, ALT+= (ALT+Equals) will click it.

    These other shortcuts are also active at all times:

    Icon Function Shortcut
    Home Return to the AngelTrack home page. ALT+H
    Dispatch Open the active dispatch board. ALT+A
    Add.large-3 Book a new dispatch. ALT+N
    Shifts Open the active shifts list. ALT+V
    Billing Visit the Billing home page. ALT+B
    Genie-1 Open the search window. ALT+G
    Flag.large-1 Use the incident system. ALT+I
    Clock Use the timeclock system. ALT+T
    Home.crew-3 Visit the Crew Home page. ALT+C
    Logout-1 Logout of AngelTrack. ALT+X

    Unfortunately, most of the shortcut keys don't work in Firefox, because Firefox uses them for its own menus. In many cases, AngelTrack will work fine in most browser, but we guarantee support for Chrome, Safari, and Edge.

  11. Learn everything you can do with the search function.

    The Search function is ideal for finding specific records as it can take you directly to many useful places in AngelTrack, saving you lots of mousing and searching. From any dispatch area of AngelTrack, you can open the search window using the ALT+G hotkey.

  12. Salaried employees should use the timeclock too.

    Even though you don't need a timecard to calculate your salaried employees' pay, complete records of clocking in and out can be very beneficial.

    There are tons of reports and statistics in AngelTrack that are driven by timeclock data. If your salaried employees are not logging their time, AngelTrack can't tell you who is overworked or underworked, nor can it tell you which stations are understaffed or overstaffed.