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Tyler Tech Integration

AngelTrack integrates with Tyler Tech to automatically download and import trip data.

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Your AngelTrack server can download trip data from Tyler Tech Enterprise CAD, or from Tyler Tech Public Safety Pro, and automatically import it onto your dispatch board.

Requirements

This feature requires an add-on license, which you can activate by visiting your AngelTrack server's "Feature Buffet" page. To learn more about that, please visit the Feature Buffet Guide.

You must already have an SFTP server, onto which Tyler Tech will push trip data, and from which AngelTrack will pull that trip data.

AngelTrack must know the URL to the folder on the SFTP server where Tyler Tech will deposit trip files, and a username and password with which to login. The SFTP server must be accessible from the public internet.

Configuration

To use the integration, your system administrator must configure the Tyler Tech product (Enterprise CAD, or Public Safety Pro) to push its trip files to the SFTP server.

Once that's done, login to your AngelTrack server with Administrator or Captain privileges, go to Settings, and click the Tyler Tech item to visit the configuration page.

Provide the necessary SFTP credentials, including the URL which includes the full path to the folder on the server where Tyler Tech files will appear. The full URL will look like this:

sftp://servername.domainname.com/foldername/

The selected folder must not be in use for any other purpose, because AngelTrack will collect and delete all files that appear in it.

Tyler Tech Enterprise CAD allows full user customization of the possible values in the "Incident Type" field. In order to map these values to the service-requested and complaint-type fields in AngelTrack, you must export your list of choices from Tyler Tech and provide it to AngelTrack Support for review, to ensure that AngelTrack will correctly recognize the various types of incident.

Proxy employee

Part of AngelTrack's configuration settings for Tyler Tech is the choice of proxy employee. This is an employee record in AngelTrack in whose name all imports from Tyler Tech will be logged. For example, if you select yourself as the proxy employee, then when AngelTrack imports a call from Tyler Tech, the journals will show that you were the one who created the call, even though it happened automatically.

You can create a special employee account just for this purpose, if you like, using the link on AngelTrack's Tyler Tech Configuration page.

Limitations

You must provide the necessary SFTP server, or arrange for Tyler Tech to provide it.

AngelTrack polls the SFTP server once every ten seconds to check for new trips.

Only one trip will be imported per poll, i.e. maximum one trip imported every ten seconds.

Tyler Tech Enterprise CAD allows multiple 'Person' records per incident; only the first one will be imported into AngelTrack as the patient, any others are ignored.

If the call requests a service level that you do not provide, AngelTrack will ignore the trip.

AngelTrack scrapes all the data it can from the Tyler Tech datafile to populate the dispatch record, but Tyler Tech datafiles specify only basic incident information, so EMS-specific fields like transport-destination must be input by your own dispatchers.

If Tyler Tech sends an update to an existing call, AngelTrack will automatically import it, which could overwrite changes made by your dispatchers.

If Tyler Tech sends a cancellation, AngelTrack will cancel the matching dispatch record; it cannot later be uncancelled by Tyler Tech, rather a new trip must be sent.

AngelTrack will attempt to match the Tyler Tech data to your facility records and your patient records, in order to automatically attach them to your dispatch record, but this isn't always possible.

Tyler Tech transmissions do not stipulate billing arrangements, so AngelTrack will apply the default billing arrangements according to your Service Levels Configuration, plus any facility contract in effect for the facility record (if any) that was matched to the origin address.

Assignment of Shifts

Automatic assignment of shifts within AngelTrack is done using the vehicle callsigns and crew member IDs sent by Tyler Tech.

Ergo, the callsigns of your vehicle records in AngelTrack must exactly match those in Tyler Tech. AngelTrack can match a Tyler Tech callsign or "radio name" to either the full name or the callsign of a vehicle record; either is fine. The match is case-insensitive, and ignores any leading or trailing spaces.

For the Tyler Tech Enterprise CAD product, AngelTrack matches crew members via the "ShieldNumber" field sent by Tyler Tech, or failing that, by the first and last name fields. For the Tyler Tech Public Safety Pro product, AngelTrack matches crew members via the "emp_id" field sent by Tyler Tech.

When searching for a match based on ShieldNumber or by emp_id, AngelTrack searches all of the following in its employee records:

  • Employee's "Provider-issued ID number" datafield

  • Employee's EMS and fire certificates

  • Employee's drivers license certificate

If AngelTrack can match the vehicle name/callsign plus at least one crew member, then it will match an existing shift or create a new one to run the call.

If AngelTrack can only match the vehicle callsign, but not any crew members, then it will assign the call to any existing active shift for that vehicle, regardless of crew members.

Automatic Tagging

Any dispatch pulled into the system from Tyler Tech will be automatically tagged with any tag that meets the following criteria:

  • The tag is marked ☑ Active, and either of the following are true:
    • The tag is marked ☑ Default, or
    • The tag is named "TylerTech" (no quotes).

In other words, if you want AngelTrack to automatically tag your Tyler Tech trips as such, then simply create an AngelTrack tag named "TylerTech".

Tags can automatically create service charges, so if you want to automatically add a service charge for any trip received from Tyler Tech, refer to the Service Charges Guide.

Reviewing Imports

In AngelTrack you can review all trips that you received from Tyler Tech. Go to Settings, select the Tyler Tech Configuration item, and then click the "Tyler Tech Trip Log" link.