Running a Call Using AngelTrack

Running a call using AngelTrack on your mobile device is straightforward and easy. AngelTrack's web pages are slim -- using minimal graphics and scripting -- so that they will load and run quickly on all smartphones, phablets, and tablets.

Call Assignment

When your dispatcher assigns a call to you, AngelTrack will let you know in several ways:

The Run Call Page

This is the Run Call page, which tells you all you need to know in order to go enroute:

Run Call

Location Tracking

AngelTrack will automatically note your GPS location as you run the call and use the PCR. This information proves where you were at the time you went enroute, arrived on-scene, et cetera. But for it to work, you must answer yes when the web browser in your mobile device asks:

Ask to use current location

If Safari keeps asking and won't stop

Normally your browser will ask once or twice, and then allow AngelTrack to thereafter know your location. Safari on iOS, however, must be specifically configured to trust AngelTrack. To do this, click the "aA" icon on the upper-left corner of the screen, then select "Website Settings", then change "Location" to "Allow", as seen here:

Safari location settings 1     Safari location settings 2

Review Call Parameters and Warnings

The bottom half of the Run Call page contains a chart of the call's parameters, including trip type, origin and destination addresses including telephone numbers, warnings, and scheduled pickup times. Take a moment to look over the chart to make sure you and your vehicle are prepared for what's ahead, and to cross-check the instructions you received from dispatch versus what is in AngelTrack.

Patient warnings -- reported by crews during prior calls -- are shown in red. Dispatch warnings -- such as "ECG required" -- are shown in yellow.

If you are expected to collect a cash payment while on-scene, the total to be collected will appear in the chart in green... and you will be prompted to do so when you arrive on-scene and again when you arrive at destination.

Log Your Progress

As you run the call, use the progress button to mark each leg of the journey:

Not rolling Enroute On-scene Transporting At destination Back in service
  push button   push button   record odometer
push button
  record odometer
push button
  push button  

When on-scene, and about to begin transporting, AngelTrack will prompt for an odometer reading. You can enter it and then save it by pushing the progress button, or you can enter it later (perhaps using the vehicle's trip odometer). Likewise when you arrive at the destination, and are preparing to press the progress button to record the event, you will again be prompted for an odometer reading.

When both odometer readings are entered, AngelTrack calculates the transport mileage. If the transport mileage seems wrong, or a ? question mark is displayed, then check your odometer entries for a typo.

In any case, it is never necessary to use AngelTrack while driving the vehicle: all button presses and other data entry is meant to be done while parked, right before or right after driving. We strongly advise against performing any tasks in AngelTrack while driving.

Your dispatcher can do it for you, if necessary

Your dispatcher can advance your progress, if your mobile device is malfunctioning or cannot find a signal. However, calling dispatch for this purpose is typically used as a last resort.

Catch-and-release calls

If you are dispatched but no destination has been chosen, then AngelTrack assumes the call will be catch-and-release. The progress button punches therefore work like this:

Not rolling Enroute On-scene Back in service
  push button   push button   push button  

If while on-scene you decide to transport, then phone your destination in to your dispatcher before you push the progress button to mark yourself back in service. Your dispatcher will input the destination into AngelTrack. Afterward, your Run Call page will change:

  1. The starting odometer field will light up
  2. The destination address will appear, and can be clicked to load the address into your mobile device's mapping application
  3. The progress button will change to show a destination leg

Wait for this update to occur before clicking the progress button to mark yourself transporting.

Stop and assist at a MVA

Get Driving Directions

The large map button always shows the address where you are headed next... be it the origin, or the destination, or your posting station.

When the map button is pressed, it activates your mobile device's mapping application, which AngelTrack will preload with the necessary route. If your device does not have a streetmap feature, then the button will open Google Maps in a browser window instead.

AngelTrack will pre-load the route, always beginning at your current location as determined by your computer's GPS device. If your computer does not have a GPS, or the GPS is disabled, then the route will begin at your posted station.

While on-scene and at destination, the map button's text changes to show other information, including the door code (if any), the patient's room or floor (if any), the need for a PCS form (if any), and the cash payment to be collected (if any)... but the button still works the same, activating your computer's streetmap when pressed, showing the route of the next leg to be travelled.

Collect Signatures

Most transports will require at least one signature -- during patient dropoff. Signatures are collected inside the PCR; press the "Patient Care Records" button to access the PCR, and then choose the Signatures tab. AngelTrack will select and open the signature form it believes is most likely to be the one needed... but you can select whichever combination of forms is correct.

AngelTrack has internal rules about the minimum required signatures for different services provided. Read the Signatures guide to learn more.

If you attach a "Auth/XFer signatures" document to the dispatch, then it counts as both the "Payment authorization" and the "Receiving facility" signature forms.

You don't need a wifi/internet connection to collect signatures. Read the Using AngelTrack Without a Signal guide to see how.

Problems on ToughBooks and other Windows tablets

If you attempt to take a signature but all you get is vertical lines or dots:

Toughbook signature problem      Toughbook signature problem

...then you must change a setting in your web browser. Read the Touchscreen Signature Problems guide to learn more.

Find an Emergency Room

If your destination is a hospital ER, and that ER is found to be on divert, you may need to scramble to find another ER. AngelTrack provides a list of hospitals that have emergency rooms; open the list using the red "Hospital ER list…" link at the bottom of the Run Call page. This list is based on the pre-loaded facility list; it is important to load a facility list for this feature to work. Contact your supervisor if no facilities are configured.

Link to Hospital ER List

The street addresses shown in the list are clickable, activating your computer's streetmap feature to show you the route. Likewise the phone numbers are clickable, if your computer is a smartphone or has VoIP software installed.

If the list is very long, you can use the filter controls at the top to pare it down.

If you have Call-taker or Dispatcher privileges, or if AngelTrack is in unattended mode, you can use the ER list to set or change your destination, by clicking the "Set as Destination" buttons that will appear when eligible.

Add Followup Information

The Followup page is where you record the logistics information about the trip, including leg times, odometer readings, driving priority, how the patient was moved, type of destination, and so forth.

The leg times are filled in as you press the progress button at the appropriate times. AngelTrack attempts to fill in most of the other fields for you.

Use the PCR to Write a Report

If you are performing a BLS or ALS transport, or conducting a telemedicine visit, you will use the PCR to compose the report. The large "Patient Care Records" button opens the PCR for the current call; you can also open the PCR for older calls, when such links appear in places like the "Reports Waiting" list.

To learn more about using the PCR to write a report, read the Report Writing guide.

Fax Your Report to the ER or the Nursing Home

If your mobile device has fax-over-internet software installed, you can use it to fax your run report right from AngelTrack.

This requires fax-over-IP or VoIP software on your mobile device. The software must interact with the mobile device so as to be available for opening .PDF documents, as that is what AngelTrack will send when you click the "PDF" button. Here is an example of the RingCentral VOIP app receiving an AngelTrack report .PDF for faxing:

VoIP fax out
On iOS devices, you must click "Open in..." to activate your VoIP app.

There are too many fax-over-IP and VoIP apps to keep track of, so AngelTrack LLC does not vet any apps or guarantee compability. Luckily many of them are free or nearly-free. You may need to try several until you find one that works well with your particular mobile device.

The "ER Dropoff Report"

The "Print for ER" button will download a two-page ultra-compact report that summarizes the most pertinent PCR information. It is probably the best choice for quickly communicating a lot of data in a small number of pages.

Submit an Incident

If a reportable incident occurs during the call, press the "Report an incident" link, at the bottom of the Run Call page. The incident form will appear, with the dispatch ID and the date/time already filled-in for you. To learn more about using the incident system, read the Incident System guide.

After saving the form, you will be returned to the Run Call page.

Work on a Checklist

If you have an unfinished checklist for the vehicle, it will appear as a bright yellow link, so that you can work on it if you have spare time during the call.

The checklist link appears until the checklist is completely filled-out and saved as finished.

Work on an Incomplete Report

If you have any reports unfinished or awaiting corrections, they will appear in a "Reports Waiting" column to the right of the run-call buttons. Each entry in the column shows the run ID and the patient's last name:

Reports Waiting

Click any entry to open the PCR for that call. At any time, you can close the PCR and return to the current call.

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