--- title: Recommended Reading for Dispatchers Using AngelTrack description: A list of all relevant help documents for perusal by Dispatchers looking to improve their experience on AngelTrack --- [Skip to content](https://support.angeltrack.com/help/dispatcher/recommendedreading.htm#main-content) English Show submenu for translations ![A.400x400.png\]](https://support.angeltrack.com/hs-fs/hubfs/A.400x400.png?height=40&name=A.400x400.png) Open main navigation Close main navigation - English Show submenu for translations - Go to angeltrack.com Go to angeltrack.com AngelTrack Knowledge Base - There are no suggestions because the search field is empty. 1. [AngelTrack Knowledge Base](https://support.angeltrack.com/help?hsLang=en) 2. [Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en) # Recommended Reading for Dispatchers Using AngelTrack ## A list of all relevant help documents for perusal by Dispatchers looking to improve their experience on AngelTrack We understand that a long list of help documentation is intimidating; you don't need to read the entire list in one setting. Please understand that none of our help is intended nor should be construed as training for how to perform EMS dispatching, nor fire dispatching. This guide and help index is intended to provide training on how to perform EMS dispatching *on AngelTrack.* You must already understand dispatching, especially for 911 calls. 1. Read the [Basic Dispatch Guide](https://support.angeltrack.com/help/dispatcher/BasicDispatch.htm?hsLang=en) in order to book a simple round trip. 2. Read about [shifts](https://support.angeltrack.com/help/dispatcher/Shifts.htm?hsLang=en) and understand how to create, modify, and end them. 3. Read the [Emergent Dispatch Guide](https://support.angeltrack.com/help/dispatcher/EmergentDispatch.htm?hsLang=en) in order to book a one-way ER trip, as quickly as possible. 4. Learn about AngelTrack's [facility records](https://support.angeltrack.com/help/FacilityCreation.htm?hsLang=en), and understand why and when to use them. 5. Learn about [recurring dispatches](https://support.angeltrack.com/help/dispatcher/RecurringDispatches.htm?hsLang=en), for booking repeating appointments and handling exceptions. 6. Start using [imprecise pickup times](https://support.angeltrack.com/help/dispatcher/ImpreciseTimes.htm?hsLang=en) when booking round-trips whose return times are not yet certain. 7. Understand how [wait-and-return](https://support.angeltrack.com/help/dispatcher/WaitAndReturn.htm?hsLang=en) round trips work in AngelTrack. 8. Know how to read and understand the [schedule and calendars](https://support.angeltrack.com/help/dispatcher/ScheduleAndCalendars.htm?hsLang=en). 9. Understand the different ways of [closing a dispatch](https://support.angeltrack.com/help/CallCompletion.htm?hsLang=en) based on what transpired in the field. 10. Read through the list of [common mistakes](https://support.angeltrack.com/help/dispatcher/CommonMistakes.htm?hsLang=en) to learn what to avoid. 11. Read the [Advanced Dispatch Guide](https://support.angeltrack.com/help/dispatcher/AdvancedDispatch.htm?hsLang=en) to learn how to express (in AngelTrack) the occasional complex situation, to ensure it is scheduled and billed properly. 12. Learn to use the [live map](https://support.angeltrack.com/help/dispatcher/LiveMap.htm?hsLang=en) to check routes, traffic, and crew locations. You can perform dispatching right from the map, if you prefer the visual approach over conventional dispatch boards. 13. Learn how to assign [multiple responders](https://support.angeltrack.com/help/dispatcher/MultipleResponders.htm?hsLang=en) to a single dispatch. 14. Know how to set the [billing fields](https://support.angeltrack.com/help/dispatcher/BillingFields.htm?hsLang=en) correctly for situations with complex billing arrangements. 15. If your company uses zone dispatching, which is very useful for larger companies, learn [how zones work](https://support.angeltrack.com/help/dispatcher/Zones.htm?hsLang=en), and begin using them. 16. Learn how to [book future shifts](https://support.angeltrack.com/help/ScheduledShifts.htm?hsLang=en) using the crew scheduler. 17. If your company rolls calls to affiliates, learn [how affiliates work](https://support.angeltrack.com/help/Affiliates.htm?hsLang=en). 18. Get in the habit of [keeping notes](https://support.angeltrack.com/help/NoteFields.htm?hsLang=en) to explain any unusual call, any abnormal billing request, and any odd situation. 19. Learn the many ways that the [Vertex AI](https://support.angeltrack.com/help/dispatcher/vertex.htm?hsLang=en) assists you in your job, and can even run the dispatch board for you a little while if you need to step away. 20. Learn how AngelTrack collects and manages [prior authorizations](https://support.angeltrack.com/help/PriorAuths.htm?hsLang=en), so that you can take over that task from the billing department. 21. Know how [contract pricing](https://support.angeltrack.com/help/ContractPricing.htm?hsLang=en) works for facilities, affiliates, and patients... and how it integrates with dispatch. 22. Read the [Top Tips List](https://support.angeltrack.com/help/Tips.htm?hsLang=en), a list of key insights about AngelTrack that all users should know. 23. Know how to [retroactively book dispatches](https://support.angeltrack.com/help/dispatcher/RetroactiveBooking.htm?hsLang=en) that were run on paper. 24. Know how to use the [tags system](https://support.angeltrack.com/help/dispatcher/Tags.htm?hsLang=en) to mark dispatches in order to meet your particular business and reporting requirements. 25. Activate [unattended dispatch mode](https://support.angeltrack.com/help/dispatcher/UnattendedMode.htm?hsLang=en) at night and on weekends, when your crews are running pre-assigned calls without interacting with a dispatcher. 26. Use the [Dispatcher Efficiency Report](https://support.angeltrack.com/help/dispatcher/DispatcherEfficiency.htm?hsLang=en) to identify areas where you need improvement. #### We recommend that dispatchers read all of the above material... but not at once. AngelTrack has been in development for more than a decade and is chock-full of subtle, powerful features which when properly used can significantly reduce your workload, and by extension, everyone's workload. ### Understanding Nursing Homes If your company provides contract stretcher service to nursing homes, then you must understand what makes a nursing home tick. The article [Understanding Nursing Homes](https://support.angeltrack.com/help/dispatcher/NursingHomes.htm?hsLang=en) explains the conflicting incentives and pressures at play in a nursing home. Every EMS dispatcher who services nursing homes should understand the concepts presented in the article, and the features in AngelTrack that assist with nursing home problems. - [General Topics](https://support.angeltrack.com/help/general-topics?hsLang=en#main-content) - [Configuration](https://support.angeltrack.com/help/general-topics?hsLang=en#configuration) - [Integrations](https://support.angeltrack.com/help/general-topics?hsLang=en#integrations) - [State and County Uploads](https://support.angeltrack.com/help/general-topics?hsLang=en#state-and-county-uploads) - [Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en#main-content) - [Basic Dispatch](https://support.angeltrack.com/help/dispatch?hsLang=en#basic-dispatch) - [Schedules and Recurrences](https://support.angeltrack.com/help/dispatch?hsLang=en#schedules-and-recurrences) - [Connections to Billing](https://support.angeltrack.com/help/dispatch?hsLang=en#connections-to-billing) - [Advanced Topics and Tips](https://support.angeltrack.com/help/dispatch?hsLang=en#advanced-topics-and-tips) - [Vertex AI Dispatch Planner](https://support.angeltrack.com/help/dispatch?hsLang=en#vertex-ai-dispatch-planner) - [Supervisors](https://support.angeltrack.com/help/supervisors?hsLang=en#main-content) - [Fleet](https://support.angeltrack.com/help/supervisors?hsLang=en#fleet) - [Compliance](https://support.angeltrack.com/help/supervisors?hsLang=en#compliance) - [Billing](https://support.angeltrack.com/help/billing?hsLang=en#main-content) - [Invoicing](https://support.angeltrack.com/help/billing?hsLang=en#invoicing) - [Pricing and Contracts](https://support.angeltrack.com/help/billing?hsLang=en#pricing-and-contracts) - [Coding, Claims, and Clearinghouse](https://support.angeltrack.com/help/billing?hsLang=en#coding-claims-and-clearinghouse) - [Prior Authorization and PCS](https://support.angeltrack.com/help/billing?hsLang=en#prior-authorization-and-pcs) - [Billing Workflow](https://support.angeltrack.com/help/billing?hsLang=en#billing-workflow) - [Payments and EOBs](https://support.angeltrack.com/help/billing?hsLang=en#payments-and-eobs) - [Facility and Patient Records](https://support.angeltrack.com/help/billing?hsLang=en#facility-and-patient-records) - [QA Review](https://support.angeltrack.com/help/qa-review?hsLang=en) - [Salesperson](https://support.angeltrack.com/help/salesperson?hsLang=en) - [Human Resources](https://support.angeltrack.com/help/human-resources?hsLang=en#main-content) - [Timeclock](https://support.angeltrack.com/help/human-resources?hsLang=en#timeclock) - [Schedules and Vacations](https://support.angeltrack.com/help/human-resources?hsLang=en#schedules-and-vacations) - [Crew Members](https://support.angeltrack.com/help/crew-members?hsLang=en#main-content) - [Report Completion](https://support.angeltrack.com/help/crew-members?hsLang=en#report-completion) - [Documents](https://support.angeltrack.com/help/crew-members?hsLang=en#documents) - [Fire](https://support.angeltrack.com/help/fire?hsLang=en) - [IT](https://support.angeltrack.com/help/it?hsLang=en#main-content) - [Data Protection](https://support.angeltrack.com/help/it?hsLang=en#data-protection) - [Troubleshooting](https://support.angeltrack.com/help/it?hsLang=en#troubleshooting) - [Miscellaneous](https://support.angeltrack.com/help/miscellaneous?hsLang=en#main-content) - [Articles for patients and facilities](https://support.angeltrack.com/help/miscellaneous?hsLang=en#articles-for-patients-and-facilities) - [Report Builder](https://support.angeltrack.com/help/report-builder?hsLang=en#main-content) - [Walkthroughs](https://support.angeltrack.com/help/report-builder?hsLang=en#walkthroughs) - [Built-In Reports](https://support.angeltrack.com/help/report-builder?hsLang=en#built-in-reports) [![Chill listening crop-3](https://support.angeltrack.com/hs-fs/hubfs/A.400x400.png?width=40&height=40&name=A.400x400.png "Chill listening crop-3")](https://support.angeltrack.com/help/index.htm?hsLang=en) AngelTrack Support Home Copyright © 2026, AngelTrack LLC